Help & FAQ
Photos, limits, importing, and what happens when a plant dies.
JPEG, PNG or WebP, up to 5 MB — and the app shrinks large photos in your browser before uploading, so most phone photos are fine as they come. If an upload is interrupted, the plant is still saved and no broken image is attached; retry from the plant’s page.
The cap counts active plants only. Plants you have archived, or marked as died or given away, do not count against it — so archiving a plant you are no longer caring for frees a slot immediately, and keeps all of its history.
The caps are 20 plants on the free Seedling plan, 200 on Garden and 5,000 on Greenhouse. Nothing is ever deleted for being over a cap; you just can’t add more until you are back under it. A household that was already above a cap when it changed keeps every plant it has.
Probably not. A plant can be in one of four states:
All three non-active states drop the plant out of your default list, out of your plan limit, and out of the reminder scan — so you stop being nagged about it — while keeping its photos and care history. Deleting is meant for genuine mistakes: the plant and its history go to the trash for 30 days, and after that they are gone.
Yes, for 30 days. Deleting a plant or a task moves it to the household’s trash rather than erasing it, and anyone in the household can open Settings → Trash and choose Restore. A plant comes back with its tasks, photos, care history, printed tag and share link. There is also an Undo on the message you see right after deleting. While something is in the trash it is hidden everywhere: lists, reminders, the calendar feed, sitter and wall-display links, and exports. A restored active plant counts toward your plan’s plant limit again, so a household at its limit has to make room first. After 30 days, or if someone chooses Delete now, it is deleted permanently.
Yes — Settings → Account has Import plants from a CSV or JSON file, which takes up to 100 plants per import with up to 10 care tasks each. A spreadsheet with its own column names works too: you match its columns (name, species, location, notes, tags, days between waterings) before anything is imported, and any column left unmatched is listed rather than dropped silently.
The preview shows how many more plants your plan has room for, and rows past that are marked and not sent. If the limit is still reached part-way through, the rows already created are kept and the rest are reported as skipped. Planta, Greg and Vera do not document any way to export your plants to a file, so there is no direct import from them.
On the Add plant screen, Identify from photo sends one photo to an external identification service and offers up to five suggestions with a confidence percentage. Accepting one fills in the species field for you.
It is metered per household, per calendar month, and resets on the 1st: 1 identification on Seedling, 30 on Garden, 100 on Greenhouse. The app does not show a running count, so the first you’ll hear of the limit is a message when you reach it. An attempt is counted even if the service then fails, so a timeout can still use one.
If the feature isn’t configured on the server you’ll see “Photo identification is unavailable right now” and can still type the species in yourself.
No, it is not a diagnosis, and you should not treat it as one. It is a cosmetic visual check: you photograph one leaf, and an AI model reports what is visible in that single photo — yellowing, browning edges, wilting, spots, visible pests — as “looking healthy”, “worth monitoring” or “needs attention”. It does not identify diseases and cannot see roots, soil, or anything outside the frame. Every result carries its own disclaimer saying so.
It is available on every plan, including free, and requires a household. It is capped per household per calendar month, resetting on the 1st: 200 checks on Garden and Greenhouse, 20 on the free Seedling plan. Running a check adds an entry to your household’s activity feed, so other members can see that you ran one and what the verdict was.
If the server can’t reach the model you are told so — the check fails with “temporarily unavailable” and nothing is analysed. On a demo or preview server you instead get a clearly-labelled demo result that says “Demo result” on the card. Don’t act on that. Either way, you never get an assessment the model did not actually make.
Email support@familygreenhouse.net — a real person reads it. Never include a password or a sign-in code.