Help & FAQ

Households and members

Sharing with the people you live with, and taking access back.

How do I share my plants with someone?

On the Household page, an admin can Generate invite link and send it to whoever should join. They create their own login and land in your household as a member. The link expires after 7 days and can be used by more than one person in that window, so treat it as semi-private and don’t post it publicly. There is no way to revoke an invite early — if one gets out, the safest response is to wait it out and remove anyone unexpected.

What can an admin do that a member can’t?

Admins alone can:

  • Generate invite links
  • Change someone’s role, and remove members
  • Buy, change or cancel the household’s plan
  • Create and revoke API keys
  • Issue and revoke wall-display links, caretaker seats and printed plant tags
  • Set the household’s time zone, its location, and auto-handoff

Everything else — adding and editing plants, completing, snoozing and claiming tasks, photos, activity and analytics — is open to every member, and so are plant-sitter links: any member can create one, revoke their own, and an admin can revoke anyone’s. Roles are per household, so you can be an admin in one and a member in another.

How do I remove someone from my household?

An admin removes them from the Household page. They immediately lose access to that household’s plants and tasks; their own account and any other households are untouched.

Two rules the app enforces:

  • You cannot remove yourself — to go, use Leave household instead.
  • You cannot remove the last admin of a household that still has other members — promote someone else first.

Their history stays, anonymised. Past completions and activity remain so the household’s care record stays intact, but their name is replaced with “Former member”. Anything currently assigned to them becomes unassigned. Worth knowing: removing someone also revokes the credentials they minted — their sitter links, printed plant tags and wall-display links stop working at once, so a helper they had set up will need a new link from whoever stays.

How do I leave a household I’ve joined?

Open the Household page for that household and choose Leave household at the bottom. You confirm once and it happens straight away. Your account, and every other household you belong to, are untouched.

Leaving means you lose access to that household’s plants, tasks and activity. The household keeps its care record: your past completions and activity stay, with your name replaced by “Former member”. Tasks with your name on them go back up for grabs, you are taken out of any care rotation, and the sitter links, printed plant tags and wall-display links you created stop working. The household’s admins are emailed that you left and you get a confirmation, unless you have switched those emails off.

It is refused, with the reason on screen, in three situations:

  • You are the only member. Invite someone and make them an admin first — or, if you are done with Family Greenhouse, delete your account, which removes you from every household.
  • You are the only admin of a household that still has other members. Make someone else an admin first.
  • You are an admin and the household has a paid plan that will renew. Leaving never cancels or changes the plan, but if it is billed to your card you cannot reach the household’s billing once you have gone, so you are asked to confirm first.

Changed your mind? An admin of that household can invite you again.

Someone can’t join — it says the household is full.

The free Seedling plan holds three people. Garden and Greenhouse have no member limit at all, so Garden — the cheaper of the two — is the tier that lifts this. The cap is checked at the moment someone joins, and it only ever blocks a new join: if you are already over it, everyone you have stays, and stays editable. Either remove a member you no longer need, or move to Garden.

Can I belong to more than one household?

Yes — your own place, a parent’s plants, a shared house. Use the switcher in the sidebar to move between them or add another. Each household has its own plants, tasks, members, plan and location; there is deliberately no combined “all my plants” view. Your first household stays your default for anything that doesn’t use the switcher.

What can other household members see about me?

Your display name, and which tasks you have completed, plus everything in the shared household — plants, tasks, photos, notes and the activity feed. They cannot see your email address, your phone number, or your notification settings.

Didn’t answer it?

Email support@familygreenhouse.net — a real person reads it. Never include a password or a sign-in code.

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